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This page sets out how 99rk operates its policies, what applies to your account and what you can do when you have a question about access, data or transactions. Availability of our platform depends on your local law and eligible regions in Bangladesh.
Our legal framework covers the relationship between 99rk and anyone who opens or uses an account on this platform. It is not a guarantee of access. Whether you can use 99rk depends on the laws that apply in your location and whether your region falls within our eligible territory. We do not make representations about legality in any jurisdiction — that determination rests entirely with you and, where relevant, with local legal counsel. Within eligible regions, the policy governs how your account data is held, how transactions are processed through supported payment rails, and what conduct standards apply to account use. When you transact through bKash or Rocket, those transactions are subject both to our account terms and to the individual terms of those payment services. Records of those transactions appear in your account history, which you can review at any time after signing in. We update these terms when our policy changes. The version published on this page is the current one. If a material change is made that affects your account rights, we will communicate that through your registered account before the change takes effect. For any legal query not answered here, the support routes listed on this page are the correct contact path.
Not every part of your 99rk experience falls under this single policy document. Understanding what is inside scope and what sits outside it helps you know where to look when a question comes up.
Registration, login, identity checks and account suspension decisions are inside scope. We apply these rules consistently across all accounts in eligible regions. If access is restricted due to local law, that restriction comes from regulatory requirements, not from a policy choice we make unilaterally.
Deposits and withdrawals processed through bKash, Rocket and other supported payment rails are covered by our transaction policy. Records are retained in your account. Disputes about a specific transfer should be raised through the support route named on this page, not through the payment provider alone.
Game content, live table sessions and promotional notices published on 99rk are subject to the terms set out here. Content accuracy, update schedules and any session-level rules shown inside a game are part of this policy scope. We own or license all content displayed under the 99rk brand.
Payment providers such as bKash and Rocket operate under their own separate terms. Game studios and software providers we carry also maintain independent terms. Our policy does not extend to those parties. Links to third-party services are for your convenience only and carry no policy endorsement from us.
You have a set of practical rights tied to your 99rk account that this policy supports. First, you can review your own account records at any time. Transaction history — including bKash and Rocket deposits and withdrawals — is visible in the signed-in account area under the wallet section. You do not need to contact support to access that record; it is there whenever you log in. If any account detail is incorrect — name, contact information or payment method on file — you can correct it directly from the account settings page. Where a correction requires identity verification, the steps are shown on screen. We do not add steps beyond what is displayed there. For questions that go beyond account settings — a policy query, a data request or a dispute about a transaction — the support routes on this page are the right path. Raising a question through support creates a record that both you and our team can refer back to. We keep that correspondence in line with our data retention policy.
Sign in, open the wallet section and your full transaction history is there. bKash and Rocket transactions are listed with dates and amounts as recorded at the time of processing.
Account settings let you update contact details and payment information. Identity verification steps are shown on screen wherever they apply. Follow the fields displayed — we do not ask for information beyond what those screens request.
If something in this document is unclear or you believe a policy has been applied incorrectly to your account, contact support using the routes below. Reference your account and the specific section of this page you are querying.
Transaction disputes tied to bKash, Rocket or any supported rail should be raised with our support team first. Provide the transaction reference shown in your account history so we can locate the record without delay.
If your question is about account policy, data handling or a transaction record, use the routes published on the site. We do not accept policy queries through channels not listed here, and we cannot act on requests that arrive without an account reference.
Open the chat icon in the bottom corner of any page while signed in. Describe your policy question and include your account reference. The chat route is the fastest way to get a response on account-level queries.
For written policy requests or data-related queries, use the email address published in the Contact section of the site. Include your registered account email and the specific policy area your question concerns.
The Help Centre, accessible from the footer, contains published answers to common policy and account questions. Check there first — many transaction and access questions are answered without needing to contact support directly.
We manage account data, cookies and session security according to the practices described in this section. These are not aspirational statements — they describe how the platform actually operates for accounts in eligible regions.
Account data — including identity details and transaction records from bKash and Rocket — is held only for as long as required by our retention schedule. You can ask for a summary of what we hold by contacting support with your account reference.
We use cookies to maintain your signed-in session and to remember your lobby preferences between visits. You can manage cookie settings from your browser. Disabling certain cookies may affect how the account area and wallet section display.
Your account is protected by the login credentials you set at registration. If you believe access to your account has been compromised, use the password reset route on the login page immediately, then contact support to flag the incident.
When we make a material change to these terms, we notify you through your registered account before the change takes effect. The updated version is published here with immediate effect on the notified date. Continued use of your account after that date constitutes acceptance.
These are the questions we receive most often about account rights, data and policy access. If your question is not here, use the support routes listed above.
That depends on the laws that apply in your specific location. We do not make a legal determination on your behalf. Check the laws that govern online account activity in your region before opening or continuing to use an account. Access is only available in eligible regions.
Sign in to your account and open the wallet section. Every deposit and withdrawal processed through bKash or Rocket is listed there with the recorded date and amount. You do not need to contact support to access this — it is visible as soon as you log in.
Open account settings after signing in. Contact details and payment information can be updated from there. Where identity verification is required to confirm a change, the steps are shown on screen. Follow what is displayed — we do not ask for anything beyond those fields.
We hold the information you provided at registration, your transaction records and session data tied to your account use. To request a summary of what we hold, contact support through the email route on this page and include your registered account email in the request.
When we make a material change, we communicate it through your registered account before the new terms take effect. The updated version is published on this page from the effective date. If you continue using your account after that date, you are accepting the updated terms.
Raise it with our support team through live chat or the published email address. Describe the specific policy section you are referencing and include your account reference. Creating a support record means both sides have a written trail to refer back to during the review.