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99rk collects only the account and transaction data needed to run your wallet, verify your identity and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you enter during registration — your name, contact address and the payment method you choose to connect. If you link a bKash or Rocket wallet, we record the wallet reference needed to process your deposit or withdrawal request; we do not store your full mobile banking credentials. We also collect session data: device type, browser, pages visited and approximate region. This helps us serve the correct account language, flag unusual access patterns and keep your session state consistent across pages. Transaction records — amounts, timestamps and wallet identifiers for bKash or Rocket payments — are kept for the period required by our operating obligations and are not shared with unrelated third parties. Cookies on 99rk remember your lobby position and login state; you can clear them through your browser settings at any time, though doing so will reset your session. Where we rely on third-party studios such as Pragmatic Play or Habanero to deliver game content, those providers may log gameplay events under their own data policies. Your use of this site is subject to your local law and the eligible regions we support.
This policy covers the data 99rk itself processes across account creation, wallet transactions and site navigation. It does not extend to third-party services you reach from our pages — game studios, payment processors or external links each operate under their own terms. Review the sections below to see exactly which areas fall inside and outside our direct responsibility.
Data you enter at login — email, password hash and device fingerprint — falls fully inside this policy. We control how it is stored and for how long. You can request a review or correction through the account settings page at any time.
bKash and Rocket deposit and withdrawal records are within scope. We hold the wallet reference and transaction timestamp. The mobile banking provider's own privacy rules govern what happens on their side of the transfer.
Session cookies, lobby navigation logs and browser data collected on 99rk pages are inside this policy. You control cookie retention through your browser; clearing cookies does not delete your account record.
Game content from studios such as Microgaming, Spadegaming and CQ9 is delivered through their platforms. Gameplay event data those studios collect sits outside this policy; check each studio's published terms for details.
You have several concrete options when it comes to the data we hold on your account. The account settings page shows your current profile details — name, contact address and linked wallet identifier — and lets you correct anything that has changed. If you believe a transaction record is inaccurate, the transaction history section of your wallet page displays timestamps and wallet references so you can compare them against your bKash or Rocket statement. For anything you cannot edit directly, our support route is the correct path: submit a written request and we will review the record and respond through the same channel. We do not share personal data with parties outside the operating scope described in this policy without a valid reason tied to your account, and we will tell you when that applies. Your ability to exercise these choices depends on your local law and the eligible region status of your account.
Open the account settings page to see the profile data and wallet identifiers we hold. The view is read-only for security fields but editable for contact details.
Update your name or contact address directly in account settings. For linked wallet corrections involving bKash or Rocket, use the wallet section and follow the verification steps shown there.
If something in your record looks wrong or you want to know how a specific data point is used, contact support with your account reference. We will review and respond through the same channel you used.
For a formal request to access, port or remove account data, write to us through the published support route. We handle each request in line with our operating obligations and your eligible region status.
If you have a question about how your data is used, want to correct a record or need to raise a concern, these are the routes we keep open. Use your registered account details when you write so we can locate your record without delay.
Open the chat widget on any page while signed in to reach our support team directly. Have your account reference ready so we can pull up your record and address your privacy question without back-and-forth.
Send your written data request or privacy question to the support address listed on our contact page. Include your registered email and a clear description of the record or concern so we can respond to the right point.
The help section inside your signed-in account covers common data questions — cookie settings, wallet record access and profile corrections. Start there before reaching out so you can resolve straightforward changes on your own.
We apply access controls to the account records we hold, limit internal access to what is needed for each operational task, and keep transaction data — including bKash and Rocket wallet references — separate from publicly accessible layers of the platform. This section outlines the four areas that shape how we manage data day to day.
Session cookies keep you logged in and remember your lobby position. They expire when you close the browser or clear cookies in your device settings. We do not use advertising-network cookies to track you across other sites.
Your password is stored as a hash — we cannot read it in plain text. If we detect an unusual login pattern, the account page prompts a verification step. Check your account activity log if you notice anything unexpected.
We keep account and transaction records for the period our operating obligations require. Once that period ends, records are removed from active systems. You can ask about the retention period for your specific account type through our support route.
When this policy changes in a way that affects your rights or how we use your data, we post a notice on the account dashboard before the change takes effect. You can review the current version here at any time.
These are the questions we hear most often about data handling, account records and your rights under this policy. If your question is not here, reach us through the live chat or email route listed on the contact page.
We collect the details you enter at registration — name, contact address and the wallet identifier for your chosen payment method such as bKash or Rocket. We also log session data like device type and browser to maintain your account state and flag unusual access.
We record only the wallet reference needed to match your deposit or withdrawal to your account. We do not store your full mobile banking PIN or login credentials. The payment processor handles the authentication step on their own secure side.
Yes. Open account settings while signed in to view your profile data and linked wallet identifiers. Transaction history in the wallet section shows timestamps and payment references. For records not visible there, submit a request through email or live chat with your account reference.
Contact details and profile fields are editable directly in account settings. For wallet-linked corrections involving bKash or Rocket, use the wallet section and follow the verification steps shown. For anything else, contact support with the specific field and the correct value.
Our policy covers the data 99rk processes on its own platform. Game studios such as Pragmatic Play, Habanero and Microgaming may log gameplay events under their own data policies. Check each studio's published terms for details on what they collect during a game session.
We post a notice on your account dashboard before any change that affects your rights or data use takes effect. You can also review the current version of this page at any time. We do not make changes silently — material updates are flagged clearly before they apply.