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These Terms & Conditions set out the rules that apply when you open an account with 99rk and use any part of the platform — from the lobby to your wallet. Access to 99rk and its features depends on your local law and eligible regions, so read this page before you start.
When you create an account on 99rk, you enter into a binding agreement with us. These Terms & Conditions govern every action you take on the platform — browsing the lobby, placing bets, depositing through bKash, making transfers via Rocket, and contacting support. They are not optional reading; they are the foundation of the relationship between you and us. Eligibility to hold an account is subject to your local law and the eligible regions we serve. If local law in your area restricts access to online gaming platforms, these Terms do not override that restriction — your responsibility is to check your own position before registering. We do not make claims about jurisdiction-specific licensing; access depends on your region and applicable rules. Where this policy references payment methods, we name only the rails we have configured for Bangladesh accounts: bKash and Rocket. Any transaction instruction, limit or verification step visible in your account panel is part of these Terms. Changes to this policy are published on this page; continued use of the account after a revision is posted means you accept the updated Terms. If you do not accept a revision, contact support before continuing.
Not every part of your experience falls under the same policy clause. Understanding the scope of these Terms helps you know which rules apply to which actions — and when a separate policy or a third-party service takes over. The four areas below define that boundary clearly.
These Terms fully cover your registration, login, identity verification and account status. If your account is suspended or restricted, the rules governing that decision are set out here. Access depends on regional eligibility, which you confirm when you register.
Deposits and withdrawals processed through bKash or Rocket fall within these Terms. The limits, verification steps and wallet instructions visible in your account panel are part of this agreement. We do not cover fees charged by your wallet provider directly.
The lobby, game titles, promotional notices and support articles on 99rk are our content and are governed by these Terms. You may not reproduce, redistribute or commercially use any part of our content without written permission from us.
Game studios such as Pragmatic Play, Habanero or CQ9 operate their own terms for the titles they supply. Our Terms cover your access to those games via the lobby, but the game mechanics and studio-level rules are outside our direct scope.
These Terms are not one-sided. You have specific, practical actions available to you as an account holder, and we have laid them out below so you know exactly where to start. If you want to check your transaction history, open the account panel and navigate to the wallet section — every bKash and Rocket transaction recorded against your account is listed there with date and status. If a detail on your account looks wrong — name, contact address or wallet reference — use the account settings page to submit a correction request; our support team reviews those and responds through the ticket channel. If you disagree with a Terms clause or want clarification before you act on it, you can raise a formal question through the support route described in the next section. We keep a record of policy-related correspondence on our end, so reference your account ID in any message. Closing your account is also something you can request; the process starts in account settings, and support can walk you through the steps shown there.
Your full transaction history — including every bKash deposit and Rocket transfer — is accessible inside the wallet section of your account panel at any time.
Submit a correction for any account detail that is inaccurate. Navigate to account settings and follow the fields shown there; support confirms changes once verification is complete.
If a clause in these Terms is unclear or you believe a decision affecting your account was applied incorrectly, open a support ticket and reference the specific section you are questioning.
You may request closure of your 99rk account at any time. Start the process in account settings or contact support directly; pending transactions must be resolved before closure is finalised.
If these Terms raise a question you cannot resolve by reading this page, there are clear routes to reach us. Use only the channels published on the site — we do not operate unofficial contact points, and we cannot verify responses that come from outside these routes.
Open the chat widget from any page on the site. Describe your Terms-related question and include your account ID so the agent can locate your record quickly.
Submit a written ticket through the support section of your account panel. Written tickets create a reference trail useful for policy disputes or account correction requests.
The Help Centre in your account area publishes answers to common Terms questions, wallet verification steps and account closure instructions — check there before opening a ticket.
We take the obligations in these Terms seriously and want you to understand how we manage them in practice. Our data handling, cookie use, account security measures and retention approach are described below.
We collect only the account data needed to operate your wallet, process bKash or Rocket transactions and respond to support requests. We do not sell account data to unrelated third parties. How long we retain records is set out in our Privacy Policy.
We use session cookies to keep your account active while you browse the lobby and to remember your wallet preferences. You can manage cookie settings through your browser; disabling them may affect how certain account pages load.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat or a support ticket — include your account ID and the wallet method on file.
When we update these Terms, the revised version is published on this page with a note at the top. We encourage you to check back periodically; continued use of the account constitutes acceptance of any posted revision.
The questions below cover the points we hear most often about this policy. If your question is not listed here, the support ticket route is the right next step.
Yes. Every deposit and withdrawal processed through bKash or Rocket on your 99rk account is governed by these Terms. The specific limits and verification steps shown in your account panel are part of this agreement; fees your wallet provider charges separately are outside our scope.
Access to 99rk depends on your local law and the eligible regions we serve. These Terms do not override any restriction that applies to you under local law. You are responsible for confirming your own eligibility before registering or continuing to use the account.
If your account is restricted, a notice will appear when you log in. Open a support ticket referencing your account ID and the restriction notice you received. Our team will explain which part of these Terms applies and what steps, if any, are available to you.
The updated Terms are published on this page. If you continue using your account after the revision is posted, you are accepting the new version. If you do not agree with a change, contact support before using the account further; we can note your objection and discuss your options.
Navigate to account settings and follow the correction fields shown there. For changes to wallet-linked details such as a registered bKash or Rocket number, support verification is required. Submit a ticket with your account ID and the detail you want corrected.
Yes. Studios such as Pragmatic Play, Habanero and CQ9 supply game content and operate their own studio-level rules for mechanics and features. Our Terms cover your access to those titles through the 99rk lobby; for studio-specific game rules, refer to the information shown inside each game.